Frequently Asked Questions
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About My Order
Do you have a
minimum order requirement?
What types of
payment do you accept?
What carriers does Refurb Supplies use for shipping?
How much does shipping
cost?
Are shipping charges added to orders placed on the web at the
time of checkout?
Do you ship internationally and if yes how much does shipping
cost?
Do you calculate duties and taxes for orders shipping outside
the US?
How can I track my order?
How can I change
or cancel my order?
My question
is not answered here. Where can I go for help?
| Question: | Do you have a minimum order requirement? |
| Answer: | We have no minimum order
requirements, but a Blind Shipment
Service Fee of $7.50 will be added to
your invoice for orders that are blind shipped
directly to your customer. Back to Top |
| Question: | What types of payment do you accept? |
| Answer: | American Express, MasterCard,
Visa, check, COD, PayPal and wire transfers. Back to Top |
| Question: | What carriers does Refurb Supplies use for shipping? |
| Answer: | FedEx, UPS, USPS and trucking
companies for pallet shipments. Back to Top |
| Question: | How much does shipping cost? |
| Answer: | We do not add "handling" fees
to your shipping costs. Shipping fees are your
chosen carrier's standard shipping charges.
Rates depend on zip code destination, weight and
package size. If you have an account with a carrier, we can also ship goods on your account. Back to Top |
| Question: | Are shipping charges added to orders placed on the web at the time of checkout? |
| Answer: | No they are not. When you check
out, no shipping charges are shown in the total
amount due on your order. However, you will be
billed for shipping. The charges will be added
to your invoice after your order has been
processed. Back to Top |
| Question: | Do you ship internationally and if yes how much does shipping cost? |
| Answer: | Yes, we ship internationally at
the rate of the chosen carrier. Rates depend on
zip code destination, weight and package size.
Back to Top |
| Question: | Do you calculate duties and taxes for orders shipping outside the US? |
| Answer: | We don't know what they are.
Only the custom's people do. Back to Top |
| Question: | How can I track my order? |
| Answer: | Orders can be tracked with the
tracking number. Give us a call at
866-789-5656 to receive your tracking
number or access your account online at
www.refurbsupplies.com. Back to Top |
| Question: | How can I change or cancel my order? |
| Answer: | Contact one of our sales team
members at 866-789-5656 and they
can assist you in changing or canceling your
order. Back to Top |
| Question: | My question is not answered here. Where can I go for help? |
| Answer: | We hoped to have answered all
of your questions on our website but we realize
we may have left you wondering. Contact us via
Email at
or use our toll-free
number 866-789-5656 and one of our sales team
members will happily assist in
solving your problem. Back to Top |
