Frequently Asked Questions
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About Refurb Supplies
What exactly does Refurb Supplies do?
What are your business hours?
How can I contact you?
How can I become a net terms customer?
Can you custom make an item?
What is your warranty policy?
There are many companies that sell similar equipment. What makes Refurb Supplies
so different?
My question
is not answered here. Where can I go for help?
| Question: | What exactly does Refurb Supplies do? | |
| Answer: | We make and resell replacement
parts for business telephones. Refurb does not mean that we refurbish the phones or that our products are refurbished! Our products are NEW, unless otherwise stated. Our products are OEM (original equipment manufacturer) compatible or better! Back to Top |
|
| Question: | What are your business hours? | |
| Answer: | 8am to 5pm EST Monday
through Friday. Back to Top |
|
| Question: | How can I contact you? | |
| Answer: | Phone = Toll-Free: 866-789-5656 or Local:
207-514-7060 Fax = 207-514-7061 Email = Mail = 225 First Flight Drive, Auburn, ME 04210 Back to Top |
|
| Question: | How can I become a net terms customer? | |
| Answer: | Contact our accounting
department to request a credit application. Once
you have completed the application return it to us by
Email,
fax or
mail. Within 3 days of receipt, we contact your
trade references and bank to determine your
payment terms. We will inform you if we are
unable to contact your trade references. Upon
approval, information about your payment terms
will be mailed to you. Phone: Toll-Free: 866-982-6275 Local: 207-333-6707 Fax: 207-514-7061 Email: Mail: 225 First Flight Dr, Auburn, ME 04210 Back to Top |
|
| Question: | Can you custom make an item? | |
| Answer: | Yes, we can however several
factors must be considered. Contact Joe Elichaa at
866-789-5656 or via Email at
and he will discuss
the available options with you. Back to Top |
|
| Question: | What is your warranty policy? | |
| Answer: | We are in the business of
making customers happy and solving their
problems. If you are not completely satisfied
with the quality or performance of any item, or
if any item is incorrect, call us at
866-789-5656 for an RMA number and we will
replace it, issue you a credit or refund your
money. Cordless handset batteries are warranted against defects in material and workmanship for a period of 90 days from your purchase date. This warranty does not cover damage to the product due to accident, misuse or abuse. I/C chips are subject to failure verification upon returning the items to us and no warranty will apply if the product has been subject to misuse, static discharge, neglect, accident or modification or has been soldered or altered in any way. Back to Top |
|
| Question: | There are many companies that sell similar equipment. What makes Refurb Supplies so different? | |
| Answer: | We are "Problem Solvers".
Refurb Supplies is not just a parts reseller; we
make improvements on products, source "hard to
find" items and make custom items. We want to
help solve your problems! Back to Top |
|
| Question: | My question is not answered here. Where can I go for help? | |
| Answer: | We hoped to have answered all
of your questions on our website but we realize
we may have left you wondering. Contact us via
Email at
or use our toll-free
number 866-789-5656 and one of our sales team
members will happily assist in
solving your problem. Back to Top |
