Frequently Asked Questions
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About Shopping Site
Does your
shopping site require web browser cookies?
How do I enable cookies in my web browser?
How do I register for an account?
What does my password have to contain?
I forgot my
password, how can I access my account?
My question
is not answered here. Where can I go for help?
| Question: | Does your shopping site require web browser cookies? |
| Answer: |
Yes, our web-store requires cookies enabled.
Our Privacy Policy cook·ie Noun (ko͝okē) 1. A small sweet cake, typically round, flat, and crisp. 2. A small text file stored on your computer to keep track of your shopping cart Cookies are not dangerous. They are not a privacy risk and cannot spread malicious software or viruses. Cookies can only save text information that is readily available or that you provide (like in a web based form). Any time you enter information on the internet there is a risk that it could fall into the wrong hands, however cookies are not the problem. Watch out for sneaky scripts and programs. Bottom line, you should trust any web site you are willing to provide your personal information to. Cookies do not use computer resources. The maximum size of a cookie is 4kb. In today's world when hard drives are measured in terabytes even a million cookies would have no noticeable effect on your system resources. Compare this to the hundreds of pictures your web browsers cache with sizes ranging from 15K to 3000K each. Cookies are helpful! Cookies are used to keep track of multiple people using the same web site. Other methods can be used but nothing is safer or more reliable than cookies. Nobody likes filling out repetitive web forms. Any risk you take with your personal information is by typing it in. Cookies that save you from re-entering your information again are arguably safer and protect your privacy. A second opinion in a little more detail can be found here: http://www.dtp-aus.com/cookies.htm Back to Top |
| Question: | How do I enable cookies in my web browser? |
| Answer: |
Mozilla Firefox
Internet Explorer Google Chrome More Browsers After making changes REFRESH the page to see if you can accept our cookie. Also you can..... Try another browser like Firefox. By default cookies will be enabled. If you still don't want to enable cookies, well... you're just going to have to call us up or email an order. Many shopping carts require cookies (we're not trying to pick on you) we just don't want you to be stuck with the purple tiger striped phone housing that other visitor just clicked on. Back to Top |
| Question: | How do I register for an account? |
| Answer: |
In the
Online Store click
login in the top right corner. When you have
reached the login page you have the option to
register for a retail account or request a
wholesale account. Select which applies and fill
out the form. If you are requesting a wholesale
account and qualify you will be notified within
XXX business days. Back to Top |
| Question: | What does my user password have to contain? |
| Answer: |
Something memorable is helpful! So, choose
anything you would like containing at least 4
characters and no more than 10. Use any of the
following to create your password. Just remember
your password is case sensitive. a-z A-Z 0-9 @ . (period) : (colon) / (forward slash) _ (underscore) # (number) ! (exclamation point) \ (back slash) ~ (tilde) , (comma) ' (apostrophe) - (dash) - ? Back to Top |
| Question: | I forgot my password, how can I access my account? |
| Answer: |
In the
Online Store click
login in the top right corner. When you have
reached the login page under "Login" click
"forgot your password?" Enter your user
name/Email address and answer your Recall
Question, this answer is case sensitive. A new
password will then be emailed to you. If you are
still having trouble accessing your account
gives us a call at our toll-free number
866-789-5656 and one of our sales team members
will happily assist you. Back to Top |
| Question: | My question is not answered here. Where can I go for help? |
| Answer: | We hoped to have answered all
of your questions on our website but we realize
we may have left you wondering. Contact us via
Email at
or use our toll-free
number 866-789-5656 and one of our sales team
members will happily assist in
solving your problem. Back to Top |
