Frequently Asked Questions
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About Returns
What is your warranty policy?
I have
ordered something in error, can I return this item?
Do you have a restocking fee?
What is the
procedure for replacing a defective item?
Who
is responsible for the cost of replacing defective equipment?
My question
is not answered here. Where can I go for help?
| Question: | What is your warranty policy? |
| Answer: | We are in the business of
making customers happy and solving their
problems. If you are not completely satisfied
with the quality or performance of any item, or
if any item is incorrect, call us at
866-789-5656 for an RMA number and we will
replace it, issue you a credit or refund your
money. Cordless handset batteries are warranted against defects in material and workmanship for a period of 90 days from your purchase date. This warranty does not cover damage to the product due to accident, misuse or abuse. I/C chips are subject to failure verification upon returning the items to us and no warranty will apply if the product has been subject to misuse, static discharge, neglect, accident or modification or has been soldered or altered in any way. Back to Top |
| Question: | I have ordered something in error, can I return this item? |
| Answer: | Everyone makes mistakes and we
understand. Yes, an item can be returned within
30 days from the date of invoice if the product
has not been subject to misuse, neglect,
accident, modification or has been altered in
any way. Back to Top |
| Question: | Do you have a restocking fee? |
| Answer: | Returning an item to its shelf
without charging a fee is the least we can do
for you. No, we do not have a restocking fee. Back to Top |
| Question: | What is the procedure for replacing a defective item? |
| Answer: | We appreciate your time and
apologize for any inconvenience. Call us at
866-789-5656 for a replacement. We will issue
you an RMA order number that needs to be written
on the outside of your package. Ship the item
back to us by UPS ground, at our expense. Back to Top |
| Question: | Who is responsible for the cost of replacing defective equipment? |
| Answer: | If it is broken, we'll get the
problem solved. We are responsible for getting
replacement equipment to you and for the cost of
freight associated with returning the defective
equipment to us. We pay the shipping fees; you
already paid for shipping once! Back to Top |
| Question: | My question is not answered here. Where can I go for help? |
| Answer: | We hoped to have answered all
of your questions on our website but we realize
we may have left you wondering. Contact us via
Email at
or use our toll-free
number 866-789-5656 and one of our sales team
members will happily assist in
solving your problem. Back to Top |
